FAQ
Welcome to NICUity's FAQ Page – your go-to resource for answers to all your burning questions about merch, badge reference cards, shipping, returns, and more. We've compiled a comprehensive list to ensure you have all the information you need. Dive in and get the clarity you deserve. Your NICUity journey just got a whole lot smoother.
Disclaimer & Policy:
NICUity LLC is not and has never been related to, affiliated with, sponsored, or approved by hospital organizations or university curriculum. These guides and other media created by NICUity LLC are not intended to be used as medical advice; they are for educational use only. By purchasing this material, you agree that your purchase and all other media produced by NICUity LLC are simply guides and should not be used over and above your hospital policy and procedure.
Nurse Accessory FAQs
To contact NICUity, visit the "contact" tab in the navigation bar, or send us an email to orders@nicuityshop.com
Shipping times in shopping cart are actual shipping time estimates provided by USPS. These times do not include the above processing time, which takes about 24-48 hours.
The badge cards are 2.125 x 3.375 inches - the same size as a standard credit card. Our badge cards are about 15 mil thick and we believe this is one of our BEST features. It allows you to have multiple cards on your badge reel or clip without making it too heavy.
No, the cards were designed to be very durable. They are high quality and can withstand fluids and disinfectant wipes.
YES! All of our individual cards and bundles are offered in both horizontal and vertical orientations.
At NICUity, we try our best to provide the most accurate and up-to-date information however we cannot guarantee that all of the information on the reference cards is accurate. Additionally, certain information such as lab values or nursing interventions can vary from facility to facility. Please refer to your facility's policy for the most reliable source of information. The reference cards are not to be used in substitution of your institution's policies, procedures, or guidelines. No refunds or returns will be accepted for information inaccuracy reasons.
While we do offer discounts for bulk orders beginning at 5 or more for a single reference card, our reference cards are not available for resale and therefore are not be offered at wholesale price.
Our goal is to make sure you are satisfied with your purchase. If for any reason you would like to make a return, we will gladly accept undamaged and unused items back for up to 30 days from date of purchase. *This excludes our NICU Essentials Masterclass Manual. No returns or exchanges will be accepted due to the nature and value of this item.
Merch FAQs
Because our merchandise is printed on demand, it may take a bit longer that normal to get your item(s) to you. Our fulfillment time is calculated in business days, and it’s 2–5 business days for all production techniques. Shipping time after this period will vary depending on your location and will be estimated for you upon checkout.
If you provide an address that is considered insufficient by the courier, the shipment will be returned to our fulfillment's facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
If you need to return a merchandise item, reach out to our support team and we will provide you with the appropriate steps. Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Our exchanges policy does NOT cover buyer's remorse or size exchanges.